Home > Musical Instruments > Cookies & Internet Privacy
When you visit Chappell of Bond Street's website (www.chappellofbondstreet.co.uk) and your browser's set to accept cookies, that tells us that you're happy to accept cookies and for us (and other companies) to use other mechanisms to maintain and enhance the Chappell of Bond Street website. If you change your browser settings so that you no longer accept cookies, you won't be able to add anything to the Chappell of Bond Street basket and hence won't be able to place an order.
Cookies – what they are, how they work and why we use them
Our cookies are small files containing a unique reference number. They're created by our website and sent to your computer's browser (and subsequently stored on your computer). They take virtually no space up and are there so that our website can tell that you're the same person as you move from page to page, or when you add an item to the shopping basket.
They also allow you to stay signed in to our site which can be handy if you're a regular visitor (don't worry, we don't store your card details) and let you keep items in your basket for several days before ordering them.
As well as letting you order from the Chappell of Bond Street website, the cookies also allow us to keep a log of what happened whilst you visited – this helps us to resolve problems if things go wrong (for instance, if your computer crashes just as you were about to order a lot of books, we might be able to find out what those books were and help you place the order by phone instead). Additionally, cookies can sometimes be useful in alerting us to fraudulent activity and may help us maintain the security of the website.
Click here to see details of the cookies your browser might store when you visit Chappell of Bond Street
Do only Chappell of Bond Street cookies get stored when visiting the Chappell of Bond Street website?
Chappell of Bond Street works with or uses several other companies and services to give you the best possible experience when you visit our site. For instance, some of our pages include videos and audio which aren't stored on Chappell of Bond Street's website. These can be useful for explaining the various features of the products we sell, they may help show you around our store, or might include footage of an event we've held.
These are usually hosted by another company - YouTube for instance. By visiting a page which shows a YouTube video, YouTube will also send your browser a cookie to identify your computer, or activate a cookie you're browser has received when watching a YouTube video previously (either via the Chappell of Bond Street website, YouTube's own site or another website). We don't share any information about you with other companies so YouTube et al won't know who you are, but by keeping a record of the videos you've watched, it's possible that the third party will use that information to suggest other videos/photos/songs etc to you that you may find interesting, or use it to show you advertisements based on those videos. Some websites may also guess at your location (usually based on location data, IP address or past searches) which can help the third party tailer advertisements and suggested content.
We also use Google's Analytics service to measure our website's performance – as with YouTube (and similar services), Google will also send your browser a cookie but again, Chappell of Bond Street doesn't share any of your personal details with Google or any other company.
(Chappell of Bond Street has no control over how Google, YouTube, Facebook, Twitter and other services use the data they collect via cookies but we always only ever include services on the Chappell of Bond Street website we believe will enhance your experience as a customer or help us maintain performance and security.)
How to change your browser's privacy settings
All modern browsers let you change the way cookies and other sensitive data are handled. For instance, most Mac and Windows browsers let you see exactly which cookies have been stored on your computer (by that browser), where they came from and they let you delete any you don't want. Even modern mobile browsers let you change some settings about how cookies are dealt with.
To change your privacy settings, you'll usually need to go to the preferences, tools or options panel for your browser. Every browser is different (and a single browser may change as it evolves through different versions) but you'll probably find a privacy or internet data control box (the following image is taken from Apple's Safari browser for OSX):
On an iOS device (if you're using Mobile Safari), going to Settings > Safari will give you the main options:
Remember that many websites (especially retail websites like Chappell of Bond Street) won't be able to function properly if you prevent them from storing cookies – you may be unable to place an order (or even sign in).
If you have any questions or concerns about how Chappell of Bond Street records your data, please feel free to email us at internetprivacy@chappellofbondstreet.co.uk.
Technical details - what cookies might your browser store when you visit www.chappellofbondstreet.co.uk?
"Just a note to say how amazed I was by the speed with which my recent order arrived - wonderful service." VC, Cumbria
"Received music book today; thank you for an excellent service - will recommend your store!" LB, Aberdeenshire
"May I compliment you on your customer service which is excellent!" FJ, Caithness
"Once again a big thank you for the safe and speedy delivery of my order; your service has been continually second to none." CW, Northants
"I would just like to say thank you very much for such prompt and efficient service. My order was received less than 24 hours after placing it." KB, Essex
"I was delighted to recieve my music so quickly and efficiently. It was also very reasonably priced with no postage. Thank you for an excellent customer service." GL, Tyne And Wear
"Just to say thank you for getting the above order of sheet music to us so efficiently. It arrived promptly this morning; we are grateful for your help." MW, Surrey
"Not an enquiry, just a WOW and thank you. I placed an order quite late yesterday afternoon and this morning, my order has arrvied. Thank you so much for a first class service in every way!" LC, Warwickshire
"Thank you for this order, which arrived today. Excellent service! I only ordered the books yesterday afternoon." AL, South Staffs
"Many thanks to all for the exceptionally rapid despatch and delivery of my new recorder music In no way did I expect to receive it before Christmas, having only ordered it a couple of days ago from the Isle of Man. I shall definitely be using your website again!" RK, Isle of Man
"Thank you for fantastic service, ordered music Wed pm - received music Thursday am, thank you." BC, Cambridgeshire
"Many thanks for your excellent service!" JP, Manchester
"Just to write a BIG thank you for being so helpful and efficient. From a recipient of a large jazz book which arrived safely at my house within hours of ordering this morning." DA, Norfolk
"I think I love you! Just downloaded the sheet music - you have made some people very happy!" JT, Berwickshire
"Thank you for such prompt service with my order. I was so pleased to get these before the weekend." JR, Cardiff
"Item arrived today, I would just like to thank you for excellent service, in particular fast delivery and a good price for the item." TF, Cumbria
"I live in Jersey and yesterday placed an urgent order. It arrived this morning! FANTASTIC service." LH, Jersey
"Fantastic service - thank you so much for sending the music so quickly." CH, North Yorkshire
"Got my MIDI connector next day, great service and it is a fab product!" SA, Tyne and Wear
"Thank you for the message - I've always been 100% satisfied with your brilliant service; if only all music shops were as organised and professional!" JC, Berkshire
"Hi, I just wanted to say thanks for the stellar customer service. I don't order a lot of music but I'll definitely use you in the future." JS, Hampshire
"Thank you for your very prompt next day delivery." TT, Dorset
"Just a quick note to say thank you; I received my order this morning - Excellent service!" RT, East Yorkshire
"This site is so easy to use. Brilliant. Thank you for free postage, I'll certainly use you again." JT, East Lothian
"I am writing to thank you for the speedy delivery of my order. Ordered at lunchtime on Thursday - received the following morning. Absolutely brilliant." NK, Swindon
"Thank you for the prompt delivery, ordered yesterday; received today. Thank you" WR, County Down
"I just wanted to say thank you for the speedy delivery of my music book which arrived here in Cambridge this morning. Excellent service, thank you" JM, Cambridge
"Thank you so much! Very impressed at the speed of your service!" CS, Surrey
"Thanks team! That was quick and very much appreciated as I have to learn the thing ASAP." RA, Middlesex
"I would like to congratulate you on an excellent service, I was amazed when it came so soon. Thank you." AR, Warwickshire
"Just to say parcel arrived this morning. Very good service, thank you very much." SM, Ceredigion
"Just ot let you know how pleased I am with your excellent online music ordering service. I received my music in barely a day and a half and there was no postage charge and no excessive packaging. Many thanks." AC, Kent
"I don't normally believe testimonials but I have to admit, your service was every bit as good those writing them had claimed - and free delivery too! Thank you so much." SH, Hertfordshire
"THANK YOU so much for the music which arrived safely this morning! That is really incredible service (considering I only placed my order yesterday afternoon!) and I am very impressed indeed. Thank you so much for such quality of service." FG, Devon
"I wish to say how pleased and grateful I am at the speed with which my order was delivered. I ordered a book of music with a CD which I needed rather urgently and within 2 days it was delivered. Compared with other companies yours cannot be beaten for reliability and the quality of your products (eg because you take the trouble to put it in reinforced enveloped there is no defaced music)." LS, Surrey
"Many, many thanks for your professional service. Getting lost among the aisles at your store, making the difficult decision of which ones to get, was one of my favourite ways to spend an afternoon in London. Now I know your web-based service is as exciting. Will definitely recommend you to my musical friends." KO, Berkshire
"I used to live in London and loved coming into your old Bond Street store many years ago. Thank heavens for the internet and your virtual expertise being so wonderfully on hand!!!" GN, Yorkshire
"Thank you for such personal attention and efficient service! The music arrived this morning!!" JB, Dunbartonshire
"I am most impressed by your efficiency. I received the music this morning whilst knee-deep in snow and have been playing it ever since. Many thanks." JP, Surrey
"I must say that I am very impressed with your service; my orders are always despatched immediately and I am amazed how quickly they are delivered." JB, Kent
"Many thanks, the books arrived today; thanks again for a lightening fast service." FT, Gwent
"Just wanted to let you know that my order arrived at its destination the day after I ordered it making my young Goddaughter very happy." LN, Nottinghamshire
"I just wanted to say thank you for the outstanding level of customer service we received; we have always been impressed by your prompt internet service but the speed and efficiency of your personalised response was fantastic. Thank you." JPT, Northamptonshire
"I just wanted to thank you for my scores which arrived first thing this morning. As I only placed the order yesterday, I am absolutely blown away by the speed of your service." JC, London
"Thank you for the fulfillment of the order. It's been a pleasure to do business with a company who understands your needs and deals competantly and rapidly with one's order, something which is sadly lacking in the majority of retail business today." TF, County Down
"I just wanted to pass back my thanks for a friendly and competant conversation with one of your staff earlier. It's clear evidence of how Chappell's have kept hold of such an excellent reputation over the years!" GT, Guildford
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