Chappell of Bond Street

"I just wanted to say thank you for your excellent on-line ordering service. I know we ordered quite a niche book and were half expecting you to say you couldn't locate it but you delivered!" HW, London

"Thank you, not only for your promptness...I would rate you as A+ in terms of quality of service." DN, Nottingham

"Just wanted to thank-you for organising one of the most enjoyable evenings that I have had in a long while. My daughter (studying grade 8 piano) attended the jazz piano workshop yesterday and thought it was fantastic, and I joined her in the evening for what was a great concert. Please pass on our thanks to all concerned." MB, Bucks

"I just want to thank you for the swift and efficient delivery of my lovely piano. Your sales staff at Chappells and your delivery man were all very helpful and polite. If only all companies operated in this way!" SB, London

"Thank you for the quick despatch of my order, books are great and we will definately be shopping again with you. Many thanks" JM, Bishops Stortford

"Just wanted to thank you for your swift service and delivery of the John Ireland songs. Fantastic to order one day and they are on the doormat the very next morning!!" LH, Surrey

"Many thanks from a truly delighted new customer. My first order arrived in record time! Your efficient service is gratefully appreciated." CDDM, Madrid

"I was in your shop this morning and I would like to thank your staff for your help and understanding will see you again soon. Again my thanks" KR

"Order arrived this morning. Excellent service - many thanks" SM, Gwynedd

"Many thanks for sending me Ralph Vaughan Williams' 'Dona Nobis Pacem', which I ordered on Thursday evening. I received it this morning, less than 36 hours later, and am dazzled by your service, which I shall certainly use again. Many thanks!" KS, Norfolk

"Fabulous service. Within 24 hours of ordering it, my Bruckner score is sitting front of me. Your free delivery service put you ahead of other retailers, and I will return as a customer due to this excellent transaction." LR, Surrey

"Many thanks for your help. The service at Chappell's is fantastic - excellent!" CA

"Goods received safely, great 'standards' book. Many thanks" MB, Dorset

"Dear Sirs, The order arrived this morning. I am very impressed with your service, your system and your speed - SUPERB! Very many thanks" IP, Somerset

"Thanks very much, very impressed with your efficiency and I will certainly be buying music from you again either in person or by mail order!" RY

"I received the shippment this morning - excellent service. I'm impressed." GB, Cambridgeshire

"This shipment arrived this morning. Thank you for your excellent service" GM, Bedfordshire

"Many thanks for a remarkable bit of customer service - 25 hours from placing order to the music arriviing at the doorstep. You are well worth remembering in the future! Well done." ML, Abergavenny

"Above order safely received today, thank you. Very pleased, just what I wanted." FW, Fife

"Thank you for organising the ABRSM piano seminar on Sunday, and particularly for the excellent members of your staff who rushed around to find sheet music. I got everything I came for, and what is more, the standard of service in the sheet music department was absolutely faultless." JS

"We purchased an upright piano from you in April. Since then, we have been enjoying playing piano every day! Thank you for your all advice and kind service." MS

"Just a quick note to say that your tuner has done a great job. Thanks again." Y

"Just to say 'thank you' for an incredibly quick and efficient service. Even getting from London to deep dark Devon, my music arrived in less than 24 hours. Much appreciated... I shall spread the word!" FG, Devon

"I placed an order on line on Saturday night. Item ordered arrive today. Very impressed. Thank you very much." PM

"...Wanted to say thank you so very much for this book - it is brilliant, thank you so much. I'm starting with new new sax teacher tomorrow and hope to be ordering further goodies from you in future, as I'm most impressed with your service and very happy with obtaining such a difficult-to-obtain book." GG, Hertfordshire

"Arrived today, thank you for the wonderful service!" KH, Yorkshire

"I received the order today!! Huge thanks for such brilliant service." JF, Derbyshire

"Many thanks for speedy dispatch of this item, which arrived this morning." SF, Yorkshire

"Thank you for my order which has just arrived safely. Your efficiency is much appreciated." BB, Dorset

"Piano arrived this morning and when I left home, my daughter was happily playing her favourite tunes. Many thanks for making it so easy!" LVO

"Just few words to say thank you for the good and prompt service I received, from buying to delivery of the Clavinova. Also, the S408PE is an excellent product. Thank you again." FD

"I just wanted to say a huge thank you for sending out the music to me so quickly. I really appreciate it." JP, Wiltshire

"Thanks, that's great. I was recommended to use Chappell's on the strength of your customer service! :-)" CK

"The order came in today's post. I am most impressed! Thank you very much indeed." BJ, Lancashire

"Fantastic service - now i've got back into my music (after 10 years) its great to know I don't have to travel all the way to London to buy my sheet music." JL

"Thank you very much for your excellent service. I only ordered my music book yesterday afternoon, and it has already been delivered!" RD

"I spoke to a very nice and helpful lady about the sheet music I wanted, which she found and I ordered on Thursday - and it arrived Friday. Thanks for a great and helpful service (and free post). I'm really very pleased - brilliant service; I'll use you again." MH

"Thank you, my order arrived this morning. Excellent service" BB, Warwickshire

"Just wanted to let you know that the delivery this morning went all smoothly and the piano is now where it should be and sounds/looks amazing!" MP

"Not an enquiry... just wanted to say that Nikki in your Sheet Music dept. is very knowledgable and helpful!! Thank you for great service." RD

"I am amazed and delighted - I only ordered my music yesterday morning and it's arrived already! Many thanks for efficient delivery. I'm looking forward to many sessions with my trio exploring new-to-us works." AR, Conwy

"Thank you very much for the despatch of my Purcell song book, which was delivered this morning. I look forward to ordering from your web site again." CR, The Netherlands

"Brilliant service. Arrived next day. Thank you." RGR, Wiltshire

"My order arrived this morning in perfect condition. Many thanks for your speedy response." KBG, Clwyd

"Thank you for incredibly quick delivery of the book, ordered 30th January and delivered in Malta 11am 1st February." DJ, Malta

"Just a note to say how amazed I was by the speed with which my recent order arrived - wonderful service." VC, Cumbria

"Received music book today; thank you for an excellent service - will recommend your store!" LB, Aberdeenshire

"May I compliment you on your customer service which is excellent!" FJ, Caithness

"Once again a big thank you for the safe and speedy delivery of my order; your service has been continually second to none." CW, Northants

"I would just like to say thank you very much for such prompt and efficient service. My order was received less than 24 hours after placing it." KB, Essex

"I was delighted to recieve my music so quickly and efficiently. It was also very reasonably priced with no postage. Thank you for an excellent customer service." GL, Tyne And Wear

"Just to say thank you for getting the above order of sheet music to us so efficiently. It arrived promptly this morning; we are grateful for your help." MW, Surrey

"Not an enquiry, just a WOW and thank you. I placed an order quite late yesterday afternoon and this morning, my order has arrvied. Thank you so much for a first class service in every way!" LC, Warwickshire

"Thank you for this order, which arrived today. Excellent service! I only ordered the books yesterday afternoon." AL, South Staffs

"Many thanks to all for the exceptionally rapid despatch and delivery of my new recorder music In no way did I expect to receive it before Christmas, having only ordered it a couple of days ago from the Isle of Man. I shall definitely be using your website again!" RK, Isle of Man

"Thank you for fantastic service, ordered music Wed pm - received music Thursday am, thank you." BC, Cambridgeshire

"Many thanks for your excellent service!" JP, Manchester

"Just to write a BIG thank you for being so helpful and efficient. From a recipient of a large jazz book which arrived safely at my house within hours of ordering this morning." DA, Norfolk

"I think I love you! Just downloaded the sheet music - you have made some people very happy!" JT, Berwickshire

"Thank you for such prompt service with my order. I was so pleased to get these before the weekend." JR, Cardiff

"Item arrived today, I would just like to thank you for excellent service, in particular fast delivery and a good price for the item." TF, Cumbria

"I live in Jersey and yesterday placed an urgent order. It arrived this morning! FANTASTIC service." LH, Jersey

"Fantastic service - thank you so much for sending the music so quickly." CH, North Yorkshire

"Got my MIDI connector next day, great service and it is a fab product!" SA, Tyne and Wear

"Thank you for the message - I've always been 100% satisfied with your brilliant service; if only all music shops were as organised and professional!" JC, Berkshire

"Hi, I just wanted to say thanks for the stellar customer service. I don't order a lot of music but I'll definitely use you in the future." JS, Hampshire

"Thank you for your very prompt next day delivery." TT, Dorset

"Just a quick note to say thank you; I received my order this morning - Excellent service!" RT, East Yorkshire

"This site is so easy to use. Brilliant. Thank you for free postage, I'll certainly use you again." JT, East Lothian

"I am writing to thank you for the speedy delivery of my order. Ordered at lunchtime on Thursday - received the following morning. Absolutely brilliant." NK, Swindon

"Thank you for the prompt delivery, ordered yesterday; received today. Thank you" WR, County Down

"I just wanted to say thank you for the speedy delivery of my music book which arrived here in Cambridge this morning. Excellent service, thank you" JM, Cambridge

"Thank you so much! Very impressed at the speed of your service!" CS, Surrey

"Thanks team! That was quick and very much appreciated as I have to learn the thing ASAP." RA, Middlesex

"I would like to congratulate you on an excellent service, I was amazed when it came so soon. Thank you." AR, Warwickshire

"Just to say parcel arrived this morning. Very good service, thank you very much." SM, Ceredigion

"Just to let you know how pleased I am with your excellent online music ordering service. I received my music in barely a day and a half and there was no postage charge and no excessive packaging. Many thanks." AC, Kent

"I don't normally believe testimonials but I have to admit, your service was every bit as good those writing them had claimed - and free delivery too! Thank you so much." SH, Hertfordshire

"THANK YOU so much for the music which arrived safely this morning! That is really incredible service (considering I only placed my order yesterday afternoon!) and I am very impressed indeed. Thank you so much for such quality of service." FG, Devon

"I wish to say how pleased and grateful I am at the speed with which my order was delivered. I ordered a book of music with a CD which I needed rather urgently and within 2 days it was delivered. Compared with other companies yours cannot be beaten for reliability and the quality of your products (eg because you take the trouble to put it in reinforced enveloped there is no defaced music)." LS, Surrey

"Many, many thanks for your professional service. Getting lost among the aisles at your store, making the difficult decision of which ones to get, was one of my favourite ways to spend an afternoon in London. Now I know your web-based service is as exciting. Will definitely recommend you to my musical friends." KO, Berkshire

"I used to live in London and loved coming into your old Bond Street store many years ago. Thank heavens for the internet and your virtual expertise being so wonderfully on hand!!!" GN, Yorkshire

"Thank you for such personal attention and efficient service! The music arrived this morning!!" JB, Dunbartonshire

"I am most impressed by your efficiency. I received the music this morning whilst knee-deep in snow and have been playing it ever since. Many thanks." JP, Surrey

"I must say that I am very impressed with your service; my orders are always despatched immediately and I am amazed how quickly they are delivered." JB, Kent

"Many thanks, the books arrived today; thanks again for a lightening fast service." FT, Gwent

"Just wanted to let you know that my order arrived at its destination the day after I ordered it making my young Goddaughter very happy." LN, Nottinghamshire

"I just wanted to say thank you for the outstanding level of customer service we received; we have always been impressed by your prompt internet service but the speed and efficiency of your personalised response was fantastic. Thank you." JPT, Northamptonshire

"I just wanted to thank you for my scores which arrived first thing this morning. As I only placed the order yesterday, I am absolutely blown away by the speed of your service." JC, London

"Thank you for the fulfillment of the order. It's been a pleasure to do business with a company who understands your needs and deals competantly and rapidly with one's order, something which is sadly lacking in the majority of retail business today." TF, County Down

"I just wanted to pass back my thanks for a friendly and competant conversation with one of your staff earlier. It's clear evidence of how Chappell's have kept hold of such an excellent reputation over the years!" GT, Guildford

"Just a note to say how amazed I was by the speed with which my recent order arrived - wonderful service." VC, Cumbria