Home > Frequently Asked Questions
How do I browse the website? Browsing the website can be done by using the category listings on the side of the page of the Homepage or by selecting from the various listings offered as you pass through the website. Selecting a category will offer various sub-categories within the chosen category. Contained in each category is a separate option to refine your search to within the chosen category.
How do I browse the website?
Browsing the website can be done by using the category listings on the side of the page of the Homepage or by selecting from the various listings offered as you pass through the website. Selecting a category will offer various sub-categories within the chosen category. Contained in each category is a separate option to refine your search to within the chosen category.
How do I search the website? Searching can be done in many of the areas throughout the website. Using the search boxes, enter your criteria and, if required, select from the drop-down list to refine your search to the area chosen within the website. Use the Advanced Search option for more specific searches. This area caters for Printed Music only. How can I find the latest additions to the website? Always available on every page of the website is the Recent Items area where you can refine your choice from the dropdown list offered. What if I can't find what I'm looking for? If you are unable to locate the product you are looking for after using the above search functions it does not necessarily mean that we do not have it or cannot get it for you. Contact Us with your enquiry. How do I order? All items can be added to your basket at any time by using the Add button. By adding the item to your basket it does not mean that you have to purchase it and you can amend/remove it later by viewing the basket and making the appropriate changes. (Please note that the Currency Convertor will give an indication of the equivalent amount in either Euros or U.S. Dollars. All prices are therefore purely indicative and, due to daily exchange rate fluctuations, may not be the amount charged by your credit card company). When you have finished shopping, please check that the items, quantities and prices are correct and use the Go to Checkout button to continue. Can I be notified when an item comes back into stock? Where available, you can submit your email address for any product that is not currently available from stock in order to be contacted when it comes back into stock. This does not constitute an order for the product. Can I place repeat orders? Yes, providing you have registered and are logged into your account. When viewing previous orders that you have placed with us, you can use the link which will transfer each line of the order you are viewing into the basket where you will be able to amend and update the basket, as normal. When I look at backing tracks and other products with audio, I am unable to hear anything. What do I have to do? Audio clips are accessed via an audio player built into our website. This audio player requires your browser to have the free Adobe Flash® player installed. Please visit www.adobe.com for more information on how to install this player. I have added items to my basket but it is still empty. What am I doing wrong? We use a simple "cookie" file stored in your browser"s memory to remember what items you have added to your basket. Please make sure your browser is configured to accept cookies. Can I view the prices in a different currency? Yes by using the Change Currency function. Please note that the Currency Converter will give an indication of the equivalent amount in either Euros or U.S. Dollars. All prices are therefore purely indicative and, due to daily exchange rate fluctuations, may not be the amount charged by your credit card company. I am unable to login to my account. What do I do? The button to Log-In to your account is at the top of each page at www.chappellofbondstreet.co.uk. Click the "Have you forgotten your password?" link to have your password sent to your registered email address. I cannot see the left hand menu. What do I do? Certain areas of our website use Java® script and applets to function. Please make sure your browser is configured to display and run Java® applets. Do I have to register with you to place an order? Although you do not have to set up an account to make a purchase, by registering with us you can store your details and use them when future ordering. Simply by logging in when you visit the website (even without making a purchase) you can easily maintain them, make any changes, view any orders and save time when ordering from us. Click here to go to My Account. Where can I see copies of my orders and invoices? By logging into your account you will see details of previous orders placed by month. Select the Month to view orders placed within that period. Click on the Order Number to view details of that order. I wish to cancel an order I have placed. What do I do? Refer to our Terms & Conditions I want to return an item for a refund. What do I do? Refer to our Terms & Conditions An item has been delivered faulty. What do I do? Refer to our Terms & Conditions An item has been damaged in transit. What do I do? Refer to our Terms & Conditions Which Credit Cards do you accept? We can accept the following card types, Visa, Switch, Maestro, Solo, Mastercard, Delta and JCB [Visa Electron - in store only] Can I order "On Account" (e.g. Pay Later)? We are able to send orders on account providing that you have registered and completed and submitted the Credit Application Form and it has been approved by us. You will then be given the option at the checkout stage to select On Account as a payment method. It is generally accepted that a Purchase Order Reference is given when placing orders on account.
How do I search the website?
Searching can be done in many of the areas throughout the website. Using the search boxes, enter your criteria and, if required, select from the drop-down list to refine your search to the area chosen within the website. Use the Advanced Search option for more specific searches. This area caters for Printed Music only.
How can I find the latest additions to the website?
Always available on every page of the website is the Recent Items area where you can refine your choice from the dropdown list offered.
What if I can't find what I'm looking for?
If you are unable to locate the product you are looking for after using the above search functions it does not necessarily mean that we do not have it or cannot get it for you. Contact Us with your enquiry.
How do I order?
All items can be added to your basket at any time by using the Add button.
By adding the item to your basket it does not mean that you have to purchase it and you can amend/remove it later by viewing the basket and making the appropriate changes. (Please note that the Currency Convertor will give an indication of the equivalent amount in either Euros or U.S. Dollars. All prices are therefore purely indicative and, due to daily exchange rate fluctuations, may not be the amount charged by your credit card company). When you have finished shopping, please check that the items, quantities and prices are correct and use the Go to Checkout button to continue.
Can I be notified when an item comes back into stock?
Where available, you can submit your email address for any product that is not currently available from stock in order to be contacted when it comes back into stock. This does not constitute an order for the product.
Can I place repeat orders?
Yes, providing you have registered and are logged into your account. When viewing previous orders that you have placed with us, you can use the link which will transfer each line of the order you are viewing into the basket where you will be able to amend and update the basket, as normal.
When I look at backing tracks and other products with audio, I am unable to hear anything. What do I have to do?
Audio clips are accessed via an audio player built into our website. This audio player requires your browser to have the free Adobe Flash® player installed. Please visit www.adobe.com for more information on how to install this player.
I have added items to my basket but it is still empty. What am I doing wrong?
We use a simple "cookie" file stored in your browser"s memory to remember what items you have added to your basket. Please make sure your browser is configured to accept cookies.
Can I view the prices in a different currency?
Yes by using the Change Currency function. Please note that the Currency Converter will give an indication of the equivalent amount in either Euros or U.S. Dollars. All prices are therefore purely indicative and, due to daily exchange rate fluctuations, may not be the amount charged by your credit card company.
I am unable to login to my account. What do I do?
The button to Log-In to your account is at the top of each page at www.chappellofbondstreet.co.uk. Click the "Have you forgotten your password?" link to have your password sent to your registered email address.
I cannot see the left hand menu. What do I do?
Certain areas of our website use Java® script and applets to function. Please make sure your browser is configured to display and run Java® applets.
Do I have to register with you to place an order?
Although you do not have to set up an account to make a purchase, by registering with us you can store your details and use them when future ordering. Simply by logging in when you visit the website (even without making a purchase) you can easily maintain them, make any changes, view any orders and save time when ordering from us. Click here to go to My Account.
Where can I see copies of my orders and invoices?
By logging into your account you will see details of previous orders placed by month. Select the Month to view orders placed within that period. Click on the Order Number to view details of that order.
I wish to cancel an order I have placed. What do I do?
Refer to our Terms & Conditions
I want to return an item for a refund. What do I do?
An item has been delivered faulty. What do I do?
An item has been damaged in transit. What do I do?
Which Credit Cards do you accept?
We can accept the following card types,
Visa, Switch, Maestro, Solo, Mastercard, Delta and JCB [Visa Electron - in store only]
Can I order "On Account" (e.g. Pay Later)?
We are able to send orders on account providing that you have registered and completed and submitted the Credit Application Form and it has been approved by us. You will then be given the option at the checkout stage to select On Account as a payment method. It is generally accepted that a Purchase Order Reference is given when placing orders on account.
Can I order offline? We have had, for many years, a very popular Mail Order service used to dealing with all types of enquiries. If you feel that you do not wish to order via the website, please Contact Us with your enquiry (Note: Some prices and delivery charges may vary when placing orders offline) How Secure is Chappell of Bond Street? Refer to our Terms & Conditions How is VAT worked out on my order? VAT at the normal UK rate of 20% is included in the price of non-sheet music items and delivery charges. VAT is not charged on sheet music items. What is a Promotion Code? From time to time Chappell of Bond Street will offer customers the opportunity to purchase items at a reduced price by requesting they enter a reference when placing their order. How do I use a Promotion Code? Add your items to the Basket as normal. After viewing the Basket and before proceeding to the Checkout, enter your Promotion Code (if known) into the “Promotion Code” field and click on the “Update” button. If relevant, the Basket will then show the appropriate Promotional Discount amount. Then proceed to the Checkout. Do you charge for delivery? Yes, we do. For all UK orders there is a standard flat-rate charge of £3.95 per order but may vary depending on the type of product in the basket (e.g Musical Instruments @ £10.45). In some instances we are able to offer a choice of delivery (e.g. express service). In some cases there will be no charge for delivery. For those products where there are specific delivery requirements (e.g. delivery of a piano to non-ground floor premises) a further charge may be incurred. Where possible we will despatch any items readily available from stock and forward the outstanding items when they become available at no extra cost (only applicable to UK customers). However, if this not possible we will inform you of any change. For orders outside of the UK , the delivery charge will be based on the overall weight of the products in the basket and country of destination. What happens if I am not at home to receive the delivery? If you are not at home when our delivery agent attempts the delivery, they will leave a note with instructions on how to rearrange the delivery for a suitable time. Do you ship products anywhere in the world? Yes for most products and most countries. Please note that Yamaha products cannot be sold and delivered to addresses outside the U.K. and the European Economic Area. Are the Yamaha products you sell suited to countries where the electricity voltage differs from the U.K.? All Yamaha products that we sell are built to a European specification. Chappell of Bond Street and the WEEE Directive If you own a musical instrument or associated product with this symbol attached, it is covered by the WEEE (Waste Electronic and Electrical Equipment) Directive. The retailer who sold you this product, and the manufacturer who made and distributed the goods have a responsibility to contribute towards treatment and recycling of all product carrying this symbol once it becomes no longer wanted, or life-expired. Chappell of Bond Street, as a retailer of Musical Instruments, are responsible under category 4 (Electronic and Electrical Equipment – EEE) to contribute to the existing network of Designated Collection Facilities (DCF), enabling customers to dispose of their WEEE products free of any charge, so these products can be recycled and dealt with by ecologically friendly methods. To make this contribution, Chappell has joined the Government approved Distributor Take-Back Scheme (DTS), maintained by Valpak. Our commitment under the DTS scheme enables us to ask you, the consumer, to dispose of your unwanted musical instrument which falls into category 4 via a DCF site administered by Valpak in your local area. These facilities became fully operation from July 1st 2007. Correct disposal and recycling are absolutely vital to preserve the planet’s resources and maintain the health of those who live there. All WEEE product can accelerate environmental decline if not treated by the correct methods, so Chappell ask you, the consumer, to consider the above facts and ensure all WEEE you volunteer for recycling is taken to designated local centres which operate licensed WEEE compliance schemes. You can find the nearest depot to your home by clicking on the link below, and entering your postcode: http://www.recycle-more.co.uk/banklocator/banklocator.aspx Of course, if the instrument you own could be repaired and re-used, and you do not wish to dispose of it, then other methods exist of pro-longing the instruments lifespan, for instance by donating it to a charitable organisation. Thank you for your consideration of this important matter.
Can I order offline?
We have had, for many years, a very popular Mail Order service used to dealing with all types of enquiries. If you feel that you do not wish to order via the website, please Contact Us with your enquiry (Note: Some prices and delivery charges may vary when placing orders offline)
How Secure is Chappell of Bond Street?
How is VAT worked out on my order?
VAT at the normal UK rate of 20% is included in the price of non-sheet music items and delivery charges. VAT is not charged on sheet music items.
What is a Promotion Code?
From time to time Chappell of Bond Street will offer customers the opportunity to purchase items at a reduced price by requesting they enter a reference when placing their order.
How do I use a Promotion Code?
Add your items to the Basket as normal. After viewing the Basket and before proceeding to the Checkout, enter your Promotion Code (if known) into the “Promotion Code” field and click on the “Update” button. If relevant, the Basket will then show the appropriate Promotional Discount amount. Then proceed to the Checkout.
Do you charge for delivery?
Yes, we do. For all UK orders there is a standard flat-rate charge of £3.95 per order but may vary depending on the type of product in the basket (e.g Musical Instruments @ £10.45). In some instances we are able to offer a choice of delivery (e.g. express service). In some cases there will be no charge for delivery. For those products where there are specific delivery requirements (e.g. delivery of a piano to non-ground floor premises) a further charge may be incurred.
Where possible we will despatch any items readily available from stock and forward the outstanding items when they become available at no extra cost (only applicable to UK customers). However, if this not possible we will inform you of any change.
For orders outside of the UK , the delivery charge will be based on the overall weight of the products in the basket and country of destination.
What happens if I am not at home to receive the delivery?
If you are not at home when our delivery agent attempts the delivery, they will leave a note with instructions on how to rearrange the delivery for a suitable time.
Do you ship products anywhere in the world?
Yes for most products and most countries. Please note that Yamaha products cannot be sold and delivered to addresses outside the U.K. and the European Economic Area.
Are the Yamaha products you sell suited to countries where the electricity voltage differs from the U.K.?
All Yamaha products that we sell are built to a European specification.
Chappell of Bond Street and the WEEE Directive
If you own a musical instrument or associated product with this symbol attached, it is covered by the WEEE (Waste Electronic and Electrical Equipment) Directive. The retailer who sold you this product, and the manufacturer who made and distributed the goods have a responsibility to contribute towards treatment and recycling of all product carrying this symbol once it becomes no longer wanted, or life-expired.
Chappell of Bond Street, as a retailer of Musical Instruments, are responsible under category 4 (Electronic and Electrical Equipment – EEE) to contribute to the existing network of Designated Collection Facilities (DCF), enabling customers to dispose of their WEEE products free of any charge, so these products can be recycled and dealt with by ecologically friendly methods. To make this contribution, Chappell has joined the Government approved Distributor Take-Back Scheme (DTS), maintained by Valpak.
Our commitment under the DTS scheme enables us to ask you, the consumer, to dispose of your unwanted musical instrument which falls into category 4 via a DCF site administered by Valpak in your local area. These facilities became fully operation from July 1st 2007.
Correct disposal and recycling are absolutely vital to preserve the planet’s resources and maintain the health of those who live there. All WEEE product can accelerate environmental decline if not treated by the correct methods, so Chappell ask you, the consumer, to consider the above facts and ensure all WEEE you volunteer for recycling is taken to designated local centres which operate licensed WEEE compliance schemes.
You can find the nearest depot to your home by clicking on the link below, and entering your postcode:
Of course, if the instrument you own could be repaired and re-used, and you do not wish to dispose of it, then other methods exist of pro-longing the instruments lifespan, for instance by donating it to a charitable organisation.
Thank you for your consideration of this important matter.
Do Chappell of Bond Street have any job vacancies? Please click here to check to see whether any vacancies exist.
Do Chappell of Bond Street have any job vacancies?
Please click here to check to see whether any vacancies exist.
"Just a note to say how amazed I was by the speed with which my recent order arrived - wonderful service." VC, Cumbria
"Received music book today; thank you for an excellent service - will recommend your store!" LB, Aberdeenshire
"May I compliment you on your customer service which is excellent!" FJ, Caithness
"Once again a big thank you for the safe and speedy delivery of my order; your service has been continually second to none." CW, Northants
"I would just like to say thank you very much for such prompt and efficient service. My order was received less than 24 hours after placing it." KB, Essex
"I was delighted to recieve my music so quickly and efficiently. It was also very reasonably priced with no postage. Thank you for an excellent customer service." GL, Tyne And Wear
"Just to say thank you for getting the above order of sheet music to us so efficiently. It arrived promptly this morning; we are grateful for your help." MW, Surrey
"Not an enquiry, just a WOW and thank you. I placed an order quite late yesterday afternoon and this morning, my order has arrvied. Thank you so much for a first class service in every way!" LC, Warwickshire
"Thank you for this order, which arrived today. Excellent service! I only ordered the books yesterday afternoon." AL, South Staffs
"Many thanks to all for the exceptionally rapid despatch and delivery of my new recorder music In no way did I expect to receive it before Christmas, having only ordered it a couple of days ago from the Isle of Man. I shall definitely be using your website again!" RK, Isle of Man
"Thank you for fantastic service, ordered music Wed pm - received music Thursday am, thank you." BC, Cambridgeshire
"Many thanks for your excellent service!" JP, Manchester
"Just to write a BIG thank you for being so helpful and efficient. From a recipient of a large jazz book which arrived safely at my house within hours of ordering this morning." DA, Norfolk
"I think I love you! Just downloaded the sheet music - you have made some people very happy!" JT, Berwickshire
"Thank you for such prompt service with my order. I was so pleased to get these before the weekend." JR, Cardiff
"Item arrived today, I would just like to thank you for excellent service, in particular fast delivery and a good price for the item." TF, Cumbria
"I live in Jersey and yesterday placed an urgent order. It arrived this morning! FANTASTIC service." LH, Jersey
"Fantastic service - thank you so much for sending the music so quickly." CH, North Yorkshire
"Got my MIDI connector next day, great service and it is a fab product!" SA, Tyne and Wear
"Thank you for the message - I've always been 100% satisfied with your brilliant service; if only all music shops were as organised and professional!" JC, Berkshire
"Hi, I just wanted to say thanks for the stellar customer service. I don't order a lot of music but I'll definitely use you in the future." JS, Hampshire
"Thank you for your very prompt next day delivery." TT, Dorset
"Just a quick note to say thank you; I received my order this morning - Excellent service!" RT, East Yorkshire
"This site is so easy to use. Brilliant. Thank you for free postage, I'll certainly use you again." JT, East Lothian
"I am writing to thank you for the speedy delivery of my order. Ordered at lunchtime on Thursday - received the following morning. Absolutely brilliant." NK, Swindon
"Thank you for the prompt delivery, ordered yesterday; received today. Thank you" WR, County Down
"I just wanted to say thank you for the speedy delivery of my music book which arrived here in Cambridge this morning. Excellent service, thank you" JM, Cambridge
"Thank you so much! Very impressed at the speed of your service!" CS, Surrey
"Thanks team! That was quick and very much appreciated as I have to learn the thing ASAP." RA, Middlesex
"I would like to congratulate you on an excellent service, I was amazed when it came so soon. Thank you." AR, Warwickshire
"Just to say parcel arrived this morning. Very good service, thank you very much." SM, Ceredigion
"Just ot let you know how pleased I am with your excellent online music ordering service. I received my music in barely a day and a half and there was no postage charge and no excessive packaging. Many thanks." AC, Kent
"I don't normally believe testimonials but I have to admit, your service was every bit as good those writing them had claimed - and free delivery too! Thank you so much." SH, Hertfordshire
"THANK YOU so much for the music which arrived safely this morning! That is really incredible service (considering I only placed my order yesterday afternoon!) and I am very impressed indeed. Thank you so much for such quality of service." FG, Devon
"I wish to say how pleased and grateful I am at the speed with which my order was delivered. I ordered a book of music with a CD which I needed rather urgently and within 2 days it was delivered. Compared with other companies yours cannot be beaten for reliability and the quality of your products (eg because you take the trouble to put it in reinforced enveloped there is no defaced music)." LS, Surrey
"Many, many thanks for your professional service. Getting lost among the aisles at your store, making the difficult decision of which ones to get, was one of my favourite ways to spend an afternoon in London. Now I know your web-based service is as exciting. Will definitely recommend you to my musical friends." KO, Berkshire
"I used to live in London and loved coming into your old Bond Street store many years ago. Thank heavens for the internet and your virtual expertise being so wonderfully on hand!!!" GN, Yorkshire
"Thank you for such personal attention and efficient service! The music arrived this morning!!" JB, Dunbartonshire
"I am most impressed by your efficiency. I received the music this morning whilst knee-deep in snow and have been playing it ever since. Many thanks." JP, Surrey
"I must say that I am very impressed with your service; my orders are always despatched immediately and I am amazed how quickly they are delivered." JB, Kent
"Many thanks, the books arrived today; thanks again for a lightening fast service." FT, Gwent
"Just wanted to let you know that my order arrived at its destination the day after I ordered it making my young Goddaughter very happy." LN, Nottinghamshire
"I just wanted to say thank you for the outstanding level of customer service we received; we have always been impressed by your prompt internet service but the speed and efficiency of your personalised response was fantastic. Thank you." JPT, Northamptonshire
"I just wanted to thank you for my scores which arrived first thing this morning. As I only placed the order yesterday, I am absolutely blown away by the speed of your service." JC, London
"Thank you for the fulfillment of the order. It's been a pleasure to do business with a company who understands your needs and deals competantly and rapidly with one's order, something which is sadly lacking in the majority of retail business today." TF, County Down
"I just wanted to pass back my thanks for a friendly and competant conversation with one of your staff earlier. It's clear evidence of how Chappell's have kept hold of such an excellent reputation over the years!" GT, Guildford
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